Vega is a hotel supply company. We bought some new chairs from them, to go around the tables beside the pool, in July last year. They're red to (more or less) match the painted doors and windows. The chairs were described as being sun-proof, so we were disappointed to see that on some of them (4 out of the 12) the arms had faded to a pale orange colour. It looks like they got a bad batch of the coloured plastic binding.
Anita phoned up the Vega and complained. They said "send us a photo", so she sent them the one below. They said "OK fine we'll send you 4 new chairs." They arrived this morning.